Will AI Ever Grasp the ‘Human Quality’?, By Hanae Ouakrime
Have you ever wondered if “ethical use of AI” holds the key to unlocking the ultimate magic in the world of PR and Communications?
AI’s potential to revolutionise campaign crafting, captivate audiences, and deliver remarkable results has PR professionals intrigued. With its data-crunching prowess and trend-identification capabilities, AI allows us to empower ourselves with real-time insights and streamlined tasks. But here’s the catch – its implementation demands thoughtful consideration. We must address ethical concerns and find the delicate balance between human touch and machine efficiency. By embarking on a journey where we allow the habit of using AI to be ingrained into our practice, we can elevate our practice and leave a lasting impact in the rapidly changing communications world.
The path ahead is exciting, and the choices we make today will shape the landscape of tomorrow. AI is progressively becoming an integral part of our industry. It’s like a race, and if you’re not using AI tools, you might find yourself trailing behind the competition. Being AI-savvy is practically synonymous with being tech-savvy now! The hype around the technology is real, and for good reason – it’s a game-changer. AI can crunch through mountains of data at lightning speed and spot patterns you might never see yourself. When everyone else is using tools to ace media monitoring, content generation, and risk assessment, we can’t afford to be left in the dust, can we?
I’ve been thinking a lot about AI and how it’s taking over different aspects of our lives, including our work. Nevertheless, I can’t help but feel that there’s something it can never truly replace – that “human quality” we bring to the table. I mean, sure, AI is incredibly powerful, but can it really grasp those intricate nuances of human emotions? Think about it – creativity, empathy, and sensitivity to cultural and historical topics, all of which make our work so impactful, are some of the attributes that AI, as we know it today, just can’t possess. When we engage with clients and stakeholders, we do it on a personal level, and it’s that human touch that makes all the difference. It’s like understanding human emotion on a deeper level, and that’s something only we, as humans, can do – as far as we know.
Let’s talk about storytelling – one of the most powerful tools in our PR and Communications arsenal. As humans, we’ve been telling stories for centuries, weaving narratives that connect us on a deep emotional level. When we craft a compelling story, we’re not just sharing information; we’re evoking emotions that resonate with our audience. This emotional connection is something that AI struggles to replicate. For instance, think about a campaign that aims to raise awareness about a social cause. By telling the story of individuals impacted by the issue, we can evoke empathy, compassion, and a desire to make a difference. This emotional connection is what motivates people to engage with the message, take a stance, and act.
Now, let’s circle back to AI. While it can analyze data and identify patterns, it cannot truly comprehend the depth of human emotions that are at the core of impactful storytelling. AI might be able to generate content based on trends and data, but it lacks the emotional intelligence to infuse a story with authenticity and genuine human experiences. It’s our unique ability as human PR professionals to understand and convey emotions through storytelling that makes our work so powerful and effective.
Let’s not forget that when it comes to decision-making in communications and PR, ethics play a crucial role. As human PR professionals, we bring our moral compass, empathy, and judgment into every choice we make. We carefully consider the impact our actions may have on individuals, communities, and society. AI, on the other hand, lacks that inherent sense of ethics. While it can analyse data and optimize processes, it doesn’t possess the ability to understand the broader implications of its decisions in a deeply human way. This is where our value shines through. Our ethical framework allows us to navigate complex situations, handle sensitive topics with care, and maintain a sense of responsibility to our clients and the public. So, while AI can be a fantastic tool in our toolkit, it cannot replace the human touch we bring when it comes to making ethically sound decisions in our field.
However, what’s fascinating is that technology is evolving at an astonishing pace, and who knows what the future holds? Maybe, just maybe, one day we’ll witness AI with emotional intelligence that rivals our own. It’s a wild thought, but hey, who would have thought we’d be where we are today with AI just a few years ago?
To finish this, I’d like to know, where did this piece take you? Is AI reaching us more than we would like to believe?