The Real Work That Makes Strategies Stick, By Heena Mak

The digital world today is full of noise. Words like “AI-powered” and “purpose-driven” are everywhere, negating human experience and radical authenticity. They flood campaign briefs, social media content and expert discussions. These terms are not meaningless by default, but without substance behind them, they just signal the problem without delving into the solution.
Buzzwords are buzzing for a reason. They often reflect real shifts in how brands operate or how audiences engage. The issue is when they are used as a shortcut, replacing the deeper thinking, planning and execution needed to turn them into impact. Strategy is not about chasing the next trend. It is about anchoring a brand in a clear direction that can withstand a fast-moving environment.
At SOCIALEYEZ we encourage our clients to think differently. We have all seen brands fall into the trap of following trends without first asking the right questions. What is the business objective? What does the audience need? How does this connect to the brand’s long-term positioning? Without those answers, any strategy will struggle to deliver. The most effective work happens when the latest trends are put through the filter of brand purpose, business goals and audience insight.
From buzzwords to business impact
Every trend carries potential, but the value lies in translating it into action that moves the needle. A client may come in asking for an “authentic, AI-driven campaign” because it sounds progressive. Our job as strategists is to break that down. What does “authentic” mean for this audience? How can AI be used to deliver relevance, efficiency or personalisation in a measurable way? The words are the surface. The story underneath is where the real work happens.
I have learnt that in a world where trends change weekly, the ability to move quickly matters, but not at the cost of losing direction. The strongest brands do not just react. They act with purpose, using trends as tools, not anchors.
AI as co-creator, not replacement
There is no doubt that AI has transformed how we work. It can analyse vast datasets, surface insights in seconds and help test ideas before they go to market. At SOCIALEYEZ, we use AI as a co-creator in our process. It makes the work sharper and faster. But it does not replace the judgement, creativity and cultural sensitivity that come from human experience.
In the Middle East, this matters to our clients and our consumers. Understanding audience sentiment, respecting cultural nuances and reading the unspoken cues in a brief are skills that cannot be automated. AI can spot patterns, but it cannot fully grasp the emotional drivers behind why a campaign resonates or fails.
The real opportunity is in combining both. Let AI handle the heavy lifting of data analysis, strategic testing and content adaptation, while strategists use their experience to interpret the results and suggest the right course. This is not about man versus machine. Ultimately, our audience is human, so it is about finding the right balance between technological precision and human empathy. AI can help us see the ‘what’ and the ‘how’ at speed, but only people can fully understand the ‘why’.
Super-agility with consistency
The term I often use in our agency is super-agility. It means being able to pivot fast without losing the thread of the client story. This balance is harder than it sounds.
We have had campaigns where the tone, format or platform mix needed to change mid-flight because of shifting trends or market events. When that happens, you cannot throw away the core brand promise and start again. The adaptation needs to fit within the same strategic framework, so the audience still recognises the brand and trusts it.
Agility without consistency is chaos. Consistency without agility is irrelevant. Super-agility is about having the systems, mindset and content architecture to adapt while staying anchored to what makes the brand unique. This is the hallmark of agencies that can keep pace with culture while protecting brand equity.
Data-backed decision-making
In a space crowded with opinions, data is clarity. It removes guesswork and turns creative instinct into evidence-based action. At SOCIALEYEZ, we validate ideas before scaling them, using audience insights, platform analytics and social listening.
But data is not the answer by itself. It is the proof and the guide. It tells you if the strategy is working, where to optimise and when to pivot. Looking beyond surface metrics like likes or shares is essential. True success comes from tracking the deeper indicators that tie directly to brand growth, such as customer lifetime value, sentiment shifts or market share impact.
A strategy built on both instinct and data is far stronger than one built on either alone. AI can accelerate the analysis, but it is the strategist’s job to decide which numbers matter and what action to take from them.
The way forward
Building a strategy that works in a trend-driven world requires three things. It must be anchored in a clear, long-term direction. It must be agile enough to respond to change without losing its core. And it must be augmented by the right tools, including AI, without surrendering the human insight that makes strategy relevant and resonant.
Buzzwords will come and go. AI will keep evolving. Platforms will rise and fall. What will remain is the need for brands to know who they are, what they stand for and how they deliver value in ways that matter to their audience. The role of the strategist is to keep that focus, no matter how loud the noise becomes.
In a world obsessed with what is trending, the real differentiator is knowing what is worth keeping. That is the strategy that outlasts the trend.