• Timbl’s payment solution ready to revolutionize the Middle East’s F&B space with the fastest way for customers to settle their restaurant bills
  • Proof-of-concept pilot with Social House in Dubai highlights that Timbl’s payment solution makes table turnarounds faster
  • Tips dramatically increase with Timbl and this helps with staff retention 

Dubai, UAE – 15 December, 2021- Timbl, a UAE start-up focused on customer experience in the Middle East’s F&B sector, has completed a successful proof-of-concept pilot with Social House in Dubai that demonstrates its fast payment solution provides a 10 percent faster table turnaround time for restaurants and customers.

Launched to provide lightning speed payments in restaurants in the UAE and across the Middle East, the Timbl pilot at Social House found that the efficiency of its payment system equated to six-minutes less seated at a table for customers. At scale, these efficiencies have significant, positive revenue implications for restaurants across the region and improve customer experience by avoiding waiting times and complicated billing processes.

Timbl gives customers the fastest way to pay the bill without the need for a paper bill, waiting times, or an app download. Additionally, restaurants are able to gain a wide range of insights in order to personalize customer experience and enhance business processes including maximizing table occupancy and staff retention.

“Timbl is set to delight customers with their new payment experience as well as transform efficiencies for restaurant owners. The Social House pilot showed how much a swift restaurant payment system can improve customer experience, table turnaround and revenue but it also revealed a number of insights that allows for more informed decision making. In addition to the speed of payment and ease at which customers can settle their bill, restaurants like Social House are able to track everything from the methods in which their staff are tipped, to what drink and meal combinations specific customers like to order,” said Ed Tucker, co-founder of Timbl.

For example, Timbl’s data and insights showed that visits to the restaurant peak at 2pm and 9pm with a consistent amount of customers throughout the day. Timbl’s data also provides such detailed insights that Social House can now prepare inventory to accommodate and personalize their visitors’ experience. 

Discussing the impact of Timbl’s solution at Social House, Tyrone Reid, CEO at Alabbar Enterprises explained: “Timbl has brought us a competitive advantage. Our customers are loving the fast payment experience and we’re loving the operational efficiencies. We’re benefiting from fast and accurate data and can now achieve more personalized and effective marketing. Timbl has even helped us with staff retention by dramatically increasing the tips that our staff are earning.”

“Our payment solution provides the insights and ease of use that will re-shape the F&B landscape in the Middle East. One key example is gratuity: customers who pay using Timbl add a tip almost 75 percent of the time, which is dramatically more than if they didn’t pay with Timbl. This is critical to restaurant operators in a highly competitive market like Dubai where staff retention is increasingly difficult and can often depend on gratuity. Knowing an easier experience for service and payment gives customers the opportunity to tip more often than not, restaurants can make huge savings through staff retention,” added Tucker.

With clients including Social House and Atlantis, the F&B landscape is already benefitting from Timbl’s data visualisation and self-service dashboards to provide revenue generating and enhanced, customised experiences for their customers.