• 91% of consumers across MENA made purchases on eCommerce in 2022, up from 87% in 2021
  • More than half of MENA consumers purchased food online in the past year
  • 82% of consumers in MENA report using some form of fintech app in 2022
  • Second instalment of the Digital Transformation in MENA 2022 report features insights from Azadea, Lals Group, Al-Futtaim, The Chefz, Qlub, Wego, Tamara, Qlub, baraka, Visa and BitOasis
  • Download report from here

DUBAI, UAE, 24 NOVEMBER 2022 — Checkout.com releases the second phase of its Digital Transformation in MENA 2022 report. Following the launch of part one last month – which included insights from 15,000 consumers in the region – the next chapter interviews businesses and their leaders at the forefront of the rapidly growing digital economy. 

Remo Giovanni Abbondandolo, VP of Commercial, MENA at Checkout.com said, “If our nearly ten years in the region have taught us one thing, it is that it’s impossible to underestimate the potential, drive and dynamism which exists in this diverse and rapidly changing region. It will be increasingly important on the global stage.” 

Retail sector rides the digital wave

Data from the report shows that 91% of consumers across MENA bought products online in the past year, with fashion and clothing making up 46% of all online purchases in the region. 1 in 5 consumers across MENA purchase retail products online more frequently than last year, with 33% shopping more frequently for fashion and clothing online.  

This points to a rapidly developing digital ecosystem that allows government agencies, established companies and start-ups to flourish, observed Paul Carey, Executive Vice President of Cards & Payments, Al-Futtaim Group. “This is particularly evident in payments, where governments have set up regulatory sandbox infrastructure and made it easier for businesses in the region with more flexible visa options and commercial licensing,” he added. 

Food & beverage overcome historical resistance to digital   

While the pandemic forced consumers to stay away from their favourite eateries, it opened MENA’s appetite for home delivery services. Checkout.com’s data shows that in 2022, local consumers are ordering meals online more frequently than ever. Over half (53%) of MENA consumers purchased food online in the past year, with 42% of MENA consumers saying they are buying food online more frequently this year than in 2021. 

The online food ordering sector has numerous moving parts that need to come together in each transaction, from the restaurants to drivers and aggregators to payment providers. Close collaboration is therefore vital for the many stakeholders, noted Ramzi Alqrainy, Chief Technology Officer at The Chefz, a leading Saudi-based food delivery app. “Collaboration allows us to innovate effectively and to reach and serve society in its most inclusive sense. These days, one provider doesn’t need to manage all aspects of a consumer experience from A to Z. We all need to work together. This is the death of ownership,” said Alqrainy. 

Travel and entertainment: navigating digital in the experience economy 

While a drop in travel and live entertainment sales was inevitable in 2020, the survey shows that the sector is regaining its momentum and is making its presence in the digital economy felt as it continues to grow. 

According to Checkout.com’s findings, 20% of consumers in MENA purchased entertainment services online in the past year, with 14% reporting purchasing them more frequently now than in 2021. Moreover, 32% shopped for travel services online in the past year, with 21% of consumers reporting buying them more often now than in 2021.

Alexandre Morin, Director of Payments – Risk and Fintech, Wego, the region’s biggest travel marketplace, said: “MENA has become a priority market for many of the world’s tourism boards as it’s a reliable source of long-stay visitors with excellent spending power.”

The relentless growth of fintech

The survey shows that remittance apps remain the most widely utilised form of fintech in MENA, but as other products increase, so does adoption. The report found that 82% of consumers in MENA use some form of fintech app in 2022, up from 76% in 2021. Innovation has been underpinned by solutions such as Visa’s Account Funding Transactions (AFTs) which pull funds from an account and for use on a pre-paid card, top up a wallet, or fund a person-to-person (P2P) money transfer. “The secure, reliable, and fast movement of digital money between individuals, businesses and governments is the engine powering today’s global economy”, said Dr. Saeeda Jaffar, Senior Vice President and Group Country Manager for GCC, Visa.

Meanwhile, half of the consumers in markets such as KSA and UAE used Buy-Now-Pay-Later (BNPL) options this year and as many as 67% across MENA  indicated they may use it in 2023. In crypto, 55% of 18–35-year-olds in UAE and KSA would like to be able to pay for goods and services in crypto or stablecoins in the next 12 months. “Previously, retailers viewed BNPL as just another payment method and often compared BNPL services to other payment providers, resulting in downward pressure on rates. However, we see retailers increasingly focusing on overall growth, including marketing, customer experience and product maturity. As a result, we see a win-win, sustainable partnership model.,” said Sargun Bawa, VP of Growth at Tamara, the homegrown BNPL platform. 

The second phase of the report is available to download here and you can read the first version here. 

A special thanks to all those who contributed to the report including: 

  • Mohammad Sajjad Bhojani, Head of E-Commerce, Azadea Group
  • Dharmendra Mehta, COO – Ecommerce & Omnichannel, Lals Group
  • Paul Carey, Executive Vice President – Cards & Payments, Al-Futtaim Group
  • Ramzi Alqrainy, Chief Technology Officer, The Chefz
  • John Mady, Managing Director – MENA, Qlub
  • Shahood Siddiqui, Chief Technology Officer, COFE App
  • Alexandre Morin, Director Payments – Risk and Fintech, Wego
  • Alessandro Masaro, SVP Strategy and Corporate Development, Starzplay Arabia
  • Sargun Bawa, VP Growth, Tamara 
  • Feras Jalbout, CEO & Founder, baraka
  • Dr. Saeeda Jaffar, Senior Vice President and Group Country Manager for GCC, Visa
  • Ola Doudin, CEO and Co-Founder, BitOasis